'Workflow model design' — this surely sounds like an undertaking that can only be completed using a state-of-the-art software. Such a technical wording suggests a conundrum that requires sophisticated tools and in-depth knowledge of the field, often leaving the user paralyzed by the unknown.

More often than not, I have heard customers say: „We have a problem with internal communication that we are trying to solve with a tool; we need a workflow management system.“ I used to get excited about such inquiries, knowing well that a properly implemented workflow system can be a game-changer in solving internal communication problems.