OWIS Forum 2025: Digital processes become standard
The OWIS Forum was held in the City Hall in Sarajevo, an annual event that brings together organizations and experts from various sectors in a joint conversation about modern solutions and real experiences from the practice of using the OWIS platform, process and document management systems. This year, the forum attracted more than 200 participants, which speaks volumes about how digitization is becoming a topic that no one can postpone.
The event offered an overview of what processes look like when they are transferred to a digital environment, but also what digitization through OWIS means in the daily work of institutions and companies. The program brought together two key sides of digital transformation: the team building OWIS and the users who test it daily through real processes, challenges and results.
The experts behind the OWIS system
In the opening address, Nihad Salkić, CEO of Orka, spoke about the key developments achieved during the previous twelve months. The focus of his presentation was on the principle in which the process becomes the central point of digital business and on the importance of workflows being visible, measurable and accessible at all times, and that information in the form of data and documents flows through the organization and assists in daily work.
Nihad Salkić, CEO
Adnan Kalauzović, Head of Customer Success, spoke about business compliance with regulations, showing the participants how OWIS, through digital records, orderly flows, and the creation of an adequate digital footprint in business, supports the internal and external regulatory obligations of organizations and makes their work more transparent.
Adnan Kalauzović, Head of Customer Success
The implementation of the OWIS system was given its space through the presentation of Darko Baotić, Head of Solutions, who explained from the perspective of everyday work with teams how software becomes a solution. Baotić outlined the ways in which OWIS transitions from the status of a technical tool to a living part of the business that influences employees' habits, their rhythm and decision-making methods.
Darko Baotić, Head of Solutions
OWIS system users from institutions and companies
Experiences from the public sector were presented by Adelis Lagumdžija, Head of the Information System Department of the Municipality of Stari Grad Sarajevo. Through a series of examples from one of the busiest local administrations, he showed how digitalization accelerates the flow of information, relieves employees and changes the quality of decision-making and service provision to citizens.
Adelis Lagumdžija, Head of the Information System Department of the Municipality of Stari Grad Sarajevo
Mahir Haračić, Business Solutions Specialist at BH Telecom, spoke about the security and infrastructure foundations of modern cloud platforms. Using the example of BH Telecom's VDC platform, he presented technologies that enable reliable operation of the OWIS system.
Mahir Haračić, Business Solutions Specialist at BH Telecom
An industrial perspective was provided by Samir Olovčić, Business IT Systems Specialist at Heidelberg Materials BiH, who demonstrated how OWIS Falcon, the new version of the system, functions in a complex organization. Through practical examples, he presented the unification of processes, the elimination of manual steps, and the achievement of complete transparency and efficiency when workflows are fully implemented in the system.
Samir Olovčić, Business IT Systems Specialist at Heidelberg Materials BiH
Over two decades of development of a system that changes the way companies work
OWIS was developed by Orka, a company that has been continuously building solutions for digital document management and business processes since 2003. More than two decades of experience have been translated into a system that is used today by some of the largest domestic and regional companies and institutions, relying on stable procedures, clear workflows and a modern digital infrastructure in the daily organization of work.
